When you use our services, you trust us with your information. We understand that this is a big responsibility, and we work hard to protect your information and give you control over it.
This privacy policy aims to help you understand what information we collect, why we collect it, and what you can do to protect your information.
Some key terms are defined as follows and will be used throughout this document:
Personal data is any information related to an identified or identifiable natural person ("data subject").Customer is a legal business entity with which Value Amplify has an agreement to provide services.
Value Amplify is a customer relationship management (CRM) tool for WhatsApp Business powered by artificial intelligence. The product offers a “Conversation Cloud Platform” with WhatsApp Business that allows our customers to store, manipulate, analyze, and transfer messages between their business systems and their customers across various messaging channels provided by Value Amplify and third parties (the “Service”).Value Amplify is committed to the protection of personal data, including the data we use for our own purposes and that we maintain on behalf of our customers.
Value Amplify collects information, including personal data, for the following purposes:
To provide our services to our customers, we collect the user's name, email address, and phone number, and upload these details to our secure servers. These details are used solely to identify users and deliver the content they need in the application.For a better experience and to provide our service, we may require you to provide us, directly or indirectly, with certain personally identifiable information, including but not limited to your username and Oauth2 credentials. The information we request will be retained by us and used as described in this privacy policy.The application uses third-party services that may collect information used to identify you. Links to the privacy policies of third-party service providers used by Value Amplify:
Value Amplify sends messages to the cloud API. The cloud API service temporarily stores the messages. It then handles sending the message to the WhatsApp platform. Initially, the messages are stored for any necessary transmission. WhatsApp messages are then automatically deleted after 30 days.
In the course of providing the Service, Value Amplify may receive, access, analyze, process, and maintain Personal Data on behalf of our Clients.Our Clients determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your personal information is used by our Clients, please contact them directly.Service Data is the information that is processed on behalf of our clients during the provision of the Service.
Including contact information, user profile information, and payment method data, is collected when you register or authenticate on our service and is used to manage service payment, enable support provision, and facilitate communication.Service usage information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our services and to investigate and prevent security issues, abuse, and fraud.
Value Amplify collects the following information from you through our website, social media, and other channels for the following purposes:
Response to your product demo request: When you request a free demo, we may collect your first and last name, job title, WhatsApp number, business email address, and information about your company. We use this information to contact you and facilitate your free demo.
Response to your inquiries: When you contact us with a comment, question, or complaint, you may be asked for identifying information, such as your name, address, and phone number, along with additional information we need to help us quickly respond to your inquiry or comment. We may retain this information to assist you in the future and improve our customer service and service offerings (including the Service and the Website).Informing you about.
Products and services: We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your personal data to third parties. You can opt out of these at any time by following the steps described below.
For customers who purchase a paid version of our Service, we collect and process information about how you use the Service and your Account Information (including contact information, user profile information, and information about your payment method) for billing purposes.
Understanding how you use the Service. We collect information about your use of the Service, including information about how you access and use the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.
Visiting our website. We collect IP (Internet Protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system, and average time spent on our website. We use this information to help us understand activity on our website and to monitor and improve our website. In addition to the information described above, our website uses cookies. Please see the cookie policy below for additional details.
Third-party links. Our website may contain links to other websites that Value Amplify does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement or referral to the linked websites. Linked websites have separate and independent privacy policies, notices, and terms of use. We have no control over such websites and therefore have no responsibility or liability for how organizations operating such linked websites may collect, use, disclose, secure, and otherwise treat personal data. We recommend that you read the privacy policy of each website you visit.
Access and Correction of Personal Data
If we receive a request from an individual to access or update the Personal Data we have collected on behalf of a particular Client, we will direct that person to the relevant Client. We will assist our Clients as much as possible in responding to individual access requests.If you submit Personal Data through our Website or provide us with your Personal Data in other ways, you may request access, update, or correction of your Personal Data by making a written request to us. We may request certain Personal Data to verify your identity.
How We Protect Personal Data
Value Amplify takes the security of user data seriously. We take various measures to protect the information you provide us against loss, misuse, and unauthorized access or disclosure. These measures take into account the sensitivity of the information we collect, process, and store, and the current state of technology.
For more information about current practices and policies regarding the security and confidentiality of Personal Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.
Value Amplify uses cookies and similar technologies to record log data. We use both session-based and persistent cookies.
Cookies are small text files that we send to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your account and Personal Data to remember that you have logged in and what parts of the Service or the Website you have logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Service through your browser, you can manage your cookie settings there, but if you disable some or all cookies, you may not be able to use the Service.
Value Amplify sets and accesses its own cookies on domains operated by Value Amplify and its affiliates. Additionally, we use third parties like Google Analytics for website analytics. You may opt out of third-party cookies from Google Analytics on their website.
Currently, we do not recognize or respond to browser-initiated Do Not Track signals, as there is no consistent industry standard for compliance.
This section aims to provide specific privacy information for the Value Amplify mobile application, available for download on the Google Play Store and Apple Store. This section supplements our full privacy policy, which covers in detail how we handle your data.Data collected through this app is generally handled in the same way as described in our full Privacy Policy. However, this app contains some unique mobile device-related features. We describe in this privacy statement how these features work with any data you submit through them.
This section describes the types of data stored on your mobile device that you may choose to provide, or that we may access:
Contacts/address book: If you grant permission to our app to access your contacts, we will only access your contacts for the purpose of allowing you to quickly select people you want to chat with via WhatsApp.
Media, documents, and camera: If you grant permission to this app to access your albums/photo library/camera, we will only access them for the purpose of allowing you to easily insert your multimedia files or documents into your chats.
Mobile Analytics
We use mobile analytics software to allow us to better understand how our app is used on mobile devices. This software may record information such as how often you use the app, events that occur within the app, aggregated usage data, performance data, the type of device you use, the device's operating system version, and from where the app was downloaded.Updates to this Privacy PolicyThis Privacy Policy may be updated periodically to reflect changes in our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use the Service or the Website after the changes come into effect, you agree to the revised Notice.
We strongly recommend that you check this Privacy Policy frequently for the most up-to-date information about our Personal Data handling practices.Updates to this Privacy PolicyThis Privacy Policy may be updated periodically to reflect changes in our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use the Service or the Website after the changes come into effect, you agree to the revised Notice.
We strongly recommend that you check this Privacy Policy frequently for the most up-to-date information about our Personal Data handling practices.
Contact Us
Please contact Value Amplify if:
1065 SW 8th St #1953
Miami, FL 30130
United States
